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Royal Mail Track a parcel
500 years of delivery · now in real time

Your parcels,
tracked to the doorstep.

A live map, a real ETA, and control over how it arrives — for every parcel, the whole way.

Press Track to watch a live delivery.

Send an item →Book a collection →
Live · out for delivery
Updated 2s ago
 Powered by Locate2u
3 stops away
Arriving in
12 min
Stuck items are auto-flagged, so you never chase a frozen status. Open a claim →
Send
Live track
Manage
Collect
Returns
Fleet
New capabilities

Useful tabs, built on live data

The current site says "in transit." These say where it is, when it lands, and let you change how — powered by the Locate2u tracking engine.

Watch it come to you

A moving vehicle, a live ETA and a clear photo proof of delivery the moment it lands.

  • Live location and stops-away counter
  • Minute-level ETA, not an all-day window
  • Geo-tagged photo proof on arrival
9:41Live
RM 4821 7736 GBOn the way
  • CollectedBristol depot · 08:12
  • Out for deliveryVan 12 · 09:05
  • 3 stops awayETA 09:53
  • DeliveredPhoto proof on arrival
Clear photo
Address14 Elm Road, Bristol BS3
LeftIn the porch
Time · GPS09:53 · 51.45°N, 2.59°W
Not your address? Report

Change the plan while it moves

Control before the knock — not a "sorry we missed you" card after. Every choice reroutes the driver in real time.

  • Tighten the time window on the day
  • Leave safe, or with a neighbour
  • Divert to a locker or Service Point
  • Message the driver directly
9:41Manage
How should we deliver?
✓ Saved — the driver has been notified.

Collections with a courier ETA

Book a pickup and watch the collecting driver approach on the same live map — no all-day wait.

  • Live courier ETA for your slot
  • Multiple parcels and returns in one pickup
  • Paperless QR handover
9:41Collection
Pickup todayEn route
  • Booked2 parcels · 1 return
  • Driver en routeETA 14:20 · 6 min
  • CollectedQR receipt
Window narrowed 9–5 → 14:14–14:26

One dashboard for senders and fleets

Upload a spreadsheet of stops, let Locate2u optimise the route, then track every driver — the same engine, scaled for business.

  • Bulk-upload stops (pickup or drop)
  • Automatic route optimisation
  • Branded customer tracking links
Fleet · today18 drivers live
312
Delivered
144
En route
57
Pending
1Malate, ManilaDone
2Ermita, ManilaDone
3Binondo, ManilaEn route
4Sampaloc, ManilaNext
9 complaints.
9 fixed.

Real pain points from Reddit, Trustpilot and App Store reviews of the current site, dashboard and app — each answered here.

Getting help
Contact hidden behind endless FAQ loops.
A 2-tap claim wizard, plus chat, callback and phone.
Reliability
Timeouts and crashes when buying postage.
Autosaved drafts and a live system-status signal.
Security
Scam lookalikes; no way to tell the real site.
A verified-site bar and a clear scam-safe promise.
Tracking
Status freezes even after delivery.
A live heartbeat, and stuck items auto-flagged.
Proof of delivery
Photos are black, blurry or of nowhere.
Clear geo-tagged photo with address and time.
Live map
No driver map or stops-away like rivals.
Real-time map, moving vehicle and ETA.
Live chat
No chat about a specific tracked item.
In-page chat that knows your parcel — bottom right.
In-flight control
Can't redirect once it's in transit.
Neighbour, locker, Service Point — all mid-route.
App & web
App crashes; history won't sync to desktop.
One account, synced across app and web instantly.
Help that helps

Log a claim in two taps

No FAQ loop. Pick what went wrong, and go straight to a form or a human.

Report a problem

What's happened?

Live chatKnows your item · avg. reply 40sOnline
Request a callbackWe call you — no hold music~5 min
Track your claimA reference and status, not a black holeLive
Built to be trusted

Secure, reliable, the same everywhere

The complaints that aren't about a single parcel — trust, uptime and sync — handled by design.

Verified & scam-safe

A persistent verified-site indicator and a clear promise: we never text or email you a payment link. One tap reports a lookalike.

Official domain verified

Never lose your progress

Buying postage autosaves as you go, so a timeout can't wipe your basket. A live status page shows if anything's slow first.

Draft saved · all systems operational

App & web, in sync

Start on the app, finish on the desktop. Postage history, labels and tracking stay identical on both, in real time.

App⇄Websynced
For business

Ship at scale on the same engine

Turn a list of addresses into an optimised route, dispatch to drivers, and give every customer a branded live-tracking link.

Route optimisation

Best sequence and ETAs across all stops, live.

Bulk stop upload

Import pickups and drops from a template.

Proof of delivery

Photo, signature and GPS per stop.

Branded tracking

Your logo and colours on every page.

Bulk upload · new dispatchPowered by Locate2u
Drop your stops spreadsheet — or click to simulate
✓ 20 stops imported · route optimised · 4 drivers assigned
Greener by design

See the footprint of every parcel

Optimised routes mean fewer miles. We surface the carbon saved per delivery — not a claim buried in the footer.

−18%
avg. miles per route after optimisation
RMRoyal Mail help● Online · ~40s
About parcel RM 4821 7736 GB
Hi! Your parcel RM 4821 7736 GB is out for delivery, 3 stops away. How can I help?